Refund policy

We offer a refund or replacement policy, which means you have 24 hours after receiving your order to request a refund or replacement.

To be eligible for a refund or replacement, you must have a complete parcel-opening video of your order. The video must be recorded continuously from the beginning of the parcel opening until the product is fully visible. The video must be unpaused, unedited, and without any cuts or interruptions. The video should also clearly show the shipping label and the condition of the package before opening.

To start a refund or replacement request, you can contact us at apem.in11@gmail.com within 24 hours of receiving your order. You’ll need to provide your order number, the reason for your request, and the complete parcel-opening video for verification.

Please note that requests raised after 24 hours of receiving the order may not be accepted.

Damages and issues
Please inspect your order carefully upon reception. If the item is defective, damaged, incorrect, or if any item is missing from your package, please contact us within 24 hours so that we can evaluate the issue and make it right.

A complete and uninterrupted parcel-opening video is mandatory for all refund and replacement requests. If the video is missing, paused, edited, cut, or does not clearly show the complete parcel-opening process, the request may not be accepted.

Refunds
If your refund request is approved after reviewing the provided evidence, we’ll process the refund to your original payment method, where applicable.

For Cash on Delivery (COD) orders, we may request your bank account or other necessary payment details to process an approved refund.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Replacements
If your replacement request is approved, we’ll arrange a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

Non-eligible requests
We do not provide refunds or replacements for change of mind, personal preference, incorrect product selection, or damage caused by improper use or handling after delivery.

Requests submitted after the 24-hour period or without a valid, complete, and uninterrupted parcel-opening video may not be accepted.

Returns
Products cannot be returned. If you receive a damaged, defective, incorrect, or incomplete order, you may request a refund or replacement by following the process mentioned above within 24 hours of receiving your order.

You can always contact us for any refund or replacement questions at apem.in11@gmail.com.